Regulatory
From bank-grade security to safeguarding of funds, you can trust us to manage your transactions.
Questions? We're here to help.
Regulatory
You can trust that your money is in safe hands with us
At Monetae, your security is our top priority. We use a state-of-the-art trading platform and adhere to strict regulatory guidelines to ensure the safety of your funds. Your money is always protected by our FCA-regulated e-money partners. We also implement robust data security measures, including encryption and multi-tenant architecture, to safeguard your personal information. You can trust that your trading experience with us is secure and reliable.
Regulatory licences and information
We understand that security of funds and data is imperative for all of our clients which is why we use a market leading platform through our partners Currencycloud which is compliant with all the latest regulations needed for any FCA-regulated e-money company. Please find the link to our up to date terms & conditions which are updated on a regular basis.
FCA Regulation – E-Money Licence
Payment services for Monetae Group Limited are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
CFSB – Community Federal Savings Bank
In the US Currency Cloud operates in partnership with CFSB to facilitate payments in all 50 states. CFSB fully owns the bank program and services are provided by The Currency Cloud Inc. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129).
Safeguarding
All funds are safeguarded by our FCA-regulated e-money partners at a credit institution.
When funds are posted to your account, in line with regulatory requirements, the regulated [payment/e-money] institutions who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner [e-money/payment] institutions’, or our, insolvency. Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account. If you require a breakdown of the exact amounts of funds you have safeguarded at each of our [e-money/payments partners] at a particular point in time, please do not hesitate to contact us.
Currencycloud
Currencycloud process over $1bn a month on behalf of hundreds of thousands of people and companies. Currencycloud are backed by some of the leading names in the investment community, including Visa, GV (Google Ventures), BNP Paribas, Sapphire Ventures, Anthemis and Notion Capital.
Data Security
We use a market-leading platform through our partners Currencycloud which is compliant with:
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Physical Security
Multiple high-security Tier 4 Data Centres used by banks and other financial institutions.
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Network Security
Firewalls are managed by dedicated staff and we undergo regular third-party penetration tests, to ensure our service is secure.
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Encryption
All network traffic is encrypted and all sensitive customer data is stored in an encrypted format.
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Data Security
Certified under ISO/IEC 27001:2013, the international best practice standard for information security management.
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Data Separation
Multi-tenant architecture to ensure all customer data is stored separately from one another.
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Strong Access Control
Unique ID’s for each individual and we require two-step authentication for all access.
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