Safeguarding
From bank-grade security to safeguarding of funds, you can trust us to manage your transactions.
Questions? We're here to help.
Safeguarding
Protecting you and your money
Safe, secure, trusted
Your funds are held in segregated accounts. This means your money is kept separate from the company's own funds, providing enhanced protection against losses in case of insolvency or other financial difficulties. Segregated accounts also demonstrate Monetae's commitment to regulatory compliance and investor safety.
Your data is safe with us
We keep your personal information secure at all times. Monetae employs industry-leading security measures that are comparable to those used by major financial institutions. Additionally, we adhere to strict data protection regulations and implement robust firewalls to protect against cyber threats.
Verified to secure you against fraud
Every transaction is carefully scrutinised and verified to ensure its legitimacy. This includes checking for any suspicious activity, validating payment information, and comparing it against your registered details. By conducting thorough checks on all transactions, Monetae minimises the risk of unauthorised access and fraudulent activity, providing you with added peace of mind.
Questions about how your funds are protected?
(+44) 0207 119 1546
Feel free to give us a call and a member of our UK-based support team will be more than happy to help.
Regulatory licences and information
We understand that security of funds and data is imperative for all of our clients which is why we use a market leading platform through our partners Currencycloud which is compliant with all the latest regulations needed for any FCA-regulated e-money company. Please find the link to our up to date terms & conditions which are updated on a regular basis.
FCA Regulation – E-Money Licence
Payment services for Monetae Group Limited are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
CFSB – Community Federal Savings Bank
In the US Currency Cloud operates in partnership with CFSB to facilitate payments in all 50 states. CFSB fully owns the bank program and services are provided by The Currency Cloud Inc. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129).
Safeguarding
All funds are safeguarded by our FCA-regulated e-money partners at a credit institution.
When funds are posted to your account, in line with regulatory requirements, the regulated [payment/e-money] institutions who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner [e-money/payment] institutions’, or our, insolvency. Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account. If you require a breakdown of the exact amounts of funds you have safeguarded at each of our [e-money/payments partners] at a particular point in time, please do not hesitate to contact us.
Currencycloud
Currencycloud process over $1bn a month on behalf of hundreds of thousands of people and companies. Currencycloud are backed by some of the leading names in the investment community, including Visa, GV (Google Ventures), BNP Paribas, Sapphire Ventures, Anthemis and Notion Capital.
Data Security
We use a market-leading platform through our partners Currencycloud which is compliant with:
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Physical Security
Multiple high-security Tier 4 Data Centres used by banks and other financial institutions.
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Network Security
Firewalls are managed by dedicated staff and we undergo regular third-party penetration tests, to ensure our service is secure.
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Encryption
All network traffic is encrypted and all sensitive customer data is stored in an encrypted format.
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Data Security
Certified under ISO/IEC 27001:2013, the international best practice standard for information security management.
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Data Separation
Multi-tenant architecture to ensure all customer data is stored separately from one another.
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Strong Access Control
Unique ID’s for each individual and we require two-step authentication for all access.
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